Technical Support
Our video preview and broadcast-quality download technology is provided by Quicklink - www.quicklink.tv
If you follow the simple instructions on our video download pages you should have no problems.
Please note you must download and install the free Quicklink file converter before you download any video. The downloaded video will not be exportable in broadcast quality unless it is run through the file converter.
But here are some further details you may find helpful if you run into trouble.
Quicklink Warehouse Files – 4BN files
The broadcast quality files are downloaded from the Quicklink Warehouse as ‘.4bn’ files.
The files stored on the Quicklink Warehouse, once downloaded (right-click save-as), can either be converted into AVI files, or imported into the Broadcast Manager.
Broadcast Manager
Broadcasters with a Quicklink Store and Forward system can import and play- out the clips/files directly through their Server's SDI output into their matrix.
In the Broadcast Manager, the File/Import Menu is used to browse to the file, once downloaded, and the clip is then played out. (If this option is not available please contact Quicklink Support to enable the option.)
Quicklink File Converter
For broadcasters without a Quicklink system, the Quicklink File Converter is used to create an AVI file from the downloaded file.
The Quicklink File converter can be obtained from:
http://www.quicklink.tv/lng/1Current%20Versions/Standalone_File_Converter.zip
The Manual for the Quicklink File Converter can be obtained from:
http://www.quicklink.tv/company_download/CommonFiles/Manuals/File%20Converter%20Manual(pdf).zip
AVI files - How can I use them?
The 'avi' file can also be imported into an edit suite, such as Avid DV Express, Adobe Premiere, Apple Final Cut Pro, or in fact any editing suite that supports AVI files, for further editing.
Although the 'avi' file produced following the conversion process can be viewed using the Microsoft Media Player, the 'avi' file format is 'broadcast interlaced quality' and this will result in an effect on a computer screen of showing jagged edges in fast moving shots. This is perfectly normal and will produce far superior result when displayed on broadcast equipment, or television.
The files produced can be exported, so long as a suitable video card is fitted, such as a Matrox card.
The files can be exported to tape if a Firewire port is available on the system. Most laptops have these inbuilt as standard and a number of desktop / tower PCs are also shipped with them. If not, a suitable PCI card can be obtained for as little as $20.
The DV to Tape application can be used for this purpose. The video content is then captured through a Firewire port, or analogue bridge, to a suitable video recording device.
The DV to Tape application can be obtained from:http://www.quicklink.tv/lng/DV%20File%20to%20Tape/setup.zip
This is achieved by connecting the computer directly to a suitable recorder, using the Firewire (I-link or IEEE 1394) lead.
Another option is to connect to a Betacam camera or edit pack via a DV Bridge. The quality of the DV produced directly affects the end picture quality.
Type approved bridges at present are:
Canopus ADVC100 box.
Como DV-1394 PRO SDI
N.B. It is extremely important to use only a type-approved bridge. New bridges are constantly being added, so if you have an existing bridge that is not listed you should contact Quicklink or visit www.quicklink.tv for the latest list.